If you are experiencing a psychiatric or mental health emergency requiring immediate attention, please call 9-1-1.

You may have referred yourself, have been referred by another specialist or by Medical Insurance. When you arrive in the office, you will be greeting by the front office medical assistance and asked to fill out new patient information forms if you have not already done so. You will them be taken into a triage office to collect basic vital signs. We will discuss your problem and ask about your medical history. A thorough examination will then follow. We may request examinations and tests to assist and support our diagnosis. Labs requisitions will be given at the first appointment and requested prior to your next appointment. If you have previous examinations and tests related to your current condition, please bring those along to the consultation. Also bring any copies of letters from other doctors or recent medication. It will help us to help you. We will discuss options for treatment if needed and formulate a plan of care together.

At the time of scheduling your first appointment patient’s will receive an invite to create a patient portal account. Once you create an account click on the “Forms” icon at the top right hand corner. All paperwork must be completed prior to the day of your appointment as it takes approximately 30 minutes to complete. If paperwork is not complete it can result in your appointment being cancelled.

Yes. We treat and evaluate children starting at 8 years of age.

No. At this time we do not have on-time testing, however, with the lab requisition slip, you may go to any laboratory of your choosing or where your insurance is accepted.

Our medical assistants are trained to provide intramuscular injections for all long acting injectables that may be prescribed.

All medication refills must be requested during your appointment or through the patient portal. All medication refill requests must be submitted prior to Thursdays at 5:00pm; otherwise, it is not guaranteed until next business day.

All prescriptions are sent via the electronic prescribing system. We will send your prescriptions electronically to your preferred pharmacy so that they will be ready when you go to pick them up. Should you encounter any trouble filling the prescription, please contact our office as soon as possible so we can look into the problem. Please note: Controlled substances require a written prescription so you will receive this prescription during your appointment.

Our clinic accepts several commercial and government funded insurance companies. We will bill your insurance as a If this is not your case, or if you have no insurance coverage then you will be expected to pay the bill in cash or credit card at the end of consultation. The original receipt, the signed copy of the credit card bill, the medical report in English and the results of tests performed are given to you in order to be delivered to your private or state insurance for reimbursement. An estimate of consultation fees and costs are available on request. List of Our Accepted Insurances

Many times, insurance companies do not require a referral to see a mental health care professional, however, to be certain, you may want to contact your insurance company.

Yes. Free Parking is available in front and around the clinic.

To start a telemedicine appointment go to “Telemedicine Login” , select your providers name, then on the following screen type in your name.

Due to national pharmacy medication shortages there is a possibility that patients aren’t able to fill their medication. Some patient’s might experience a lapse in medication for a few weeks until their specific pharmacy get’s it in stock. Patient’s are encouraged to frequently contact their pharmacy after their appointments with us.

All patients should schedule therapy follow up appointments with their provider at the end of the appointment or by sending their provider a message through the patient portal. All appointments must be cancelled via the patient portal.

All appointments must be cancelled via the patient portal. Appointments that are cancelled within 24 hours before the scheduled appointment will be considered a No Show. Medication Appointment no shows are $150 for new patients, $50 for established patients, and Therapy No Shows are $55 before a new appointment can be set.

All referrals our clinic sends for patients will be sent via fax and are accessible via the patient portal in “Records” under “Docs & Images”.

To request medical records to be sent from Changing Minds to an external source please complete the “Release Information from CMP” form. All medical records will be sent within 1-2 weeks.

To have your medical records sent to Changing Minds or provider authorization for an external source to speak to Changing Minds complete the “Release Information to CMP” form.

Changing Minds encourages all patients to communicate their needs through the online Patient Portal. Each patient, upon scheduling, will be sent an email to sign in for such Patient Portal. The website to access Patient Portal once signed up, will be: patientportal.advancedmd.com.

On the Patient Portal, you will be able to see all upcoming appointments, message with your provider and/or staff, pay outstanding balances, submit medication refill requests and some providers may have Online Scheduling available; however, it is not always a guarantee.

1.Yes. Credit Card Usage** Your credit card on file will only be charged in the event of a no-show or a late cancellation, as outlined in our policy. Also, with the explicit permission, this card can be used to make it easier for you to pay for copays, co-insurance, or deductible payment due on date of service. 

2. Credit Card Authorization Form** A credit card authorization form will be available through your patient portal. This form must be completed and submitted before your next scheduled appointment or before scheduling a new appointment. This will help us ensure a smooth transition to the new policy. 

3.Medicaid Assistance** Patients receiving Medicaid assistance will receive a separate form that aligns with their specific circumstance. Our team will make sure you get the information and support you need.